Updated September 26, 2026.
Leaving Empower Personal Dashboard is different from transferring investments or ending paid professional advice. Start by identifying which relationship you want to change. A dashboard organizes information; a managed service has its own agreement; a brokerage transfer changes where assets are held.
If your purpose is to try Mezzi, connecting supported accounts does not require moving custody. You can evaluate the advice workflow before deciding what to discontinue.
1. Name the service you use
Empower's free tools cover a consolidated financial picture and planning features. Personal Strategy is a separate professional offering. Do not assume a dashboard deletion request also changes every other Empower relationship. Empower tools and Personal Strategy
Write down the accounts, subscriptions or agreements involved. If you are a paid client, obtain the current termination and transfer process from the responsible team. If you only use the dashboard, focus on records, permissions and the replacement workflow.
2. Preserve information before removing access
Empower documents a transaction CSV export in its web application. The selected dates and account types control the exported data. Verify the contents after downloading instead of assuming the file includes everything. CSV export instructions
Also retain original institution statements, tax documents and any planning inputs you need. A transaction CSV is not automatically a backup of net-worth history, retirement assumptions or every investment record.
Create a short inventory of manual assets and liabilities. Include the value date and source of each estimate. This makes it easier to rebuild without accidentally treating a stale property value as current.
3. Define the replacement requirements
| Current job | Test before leaving |
|---|---|
| Household overview | Required assets and debts appear correctly |
| Spending review | The categories or reports you rely on remain available somewhere |
| Investment review | Holdings and analysis answer your actual question |
| Retirement planning | Relevant assumptions and scenarios can be preserved or recreated |
| Family review | The people involved can use the new routine |
| Advice and implementation | Responsibilities are explicit |
A replacement does not need the same interface. It does need to cover the work you intend to keep. If it adds guidance but does not recreate a report you use, decide where that report will live.
4. Evaluate Mezzi with a specific decision
Mezzi combines supported Investments, Banking, Other Assets and Liabilities. AI Personalization lets you describe goals and constraints, and Exposure X-Ray helps investigate underlying exposure in supported funds. Mezzi account groups
Try a question that requires the broader picture: “What information should we review before funding a planned expense?” Verify the account data first, then inspect whether the answer recognizes reserves, liabilities, timing and missing information.
Mezzi provides guidance rather than moving money or placing trades. Its subscription does not automatically replace the implementation or professional responsibilities in a managed-advice agreement. Mezzi plans
5. Reconcile the two views
Pick a reasonably consistent date and compare totals by account. Investigate omitted accounts, duplicate manual entries and refresh differences. A property estimate or a loan balance may need a different verification method from a market-priced security.
An illustrative household might have the same brokerage account connected twice under different labels. A larger total is then a data problem, not newly discovered wealth. Reconciliation helps catch that before it affects a planning conversation.
Keep notes about differences that are expected. If a new connection has less transaction history, preserve the old archive and avoid comparing period reports as though the coverage were identical.
6. Close or disconnect through current instructions
Once records and the replacement routine are verified, use Empower's current account-support process for the specific action you want. Confirm whether you are disconnecting an institution, deleting a dashboard account or ending another service. Those are not interchangeable commands.
Review financial-institution permissions as appropriate and retain confirmation of the changes. This article does not invent a universal sequence of settings screens, because the relevant interface and account relationship can differ.
Do not assume deleting a dashboard closes the underlying bank or brokerage account. Conversely, do not assume ending a professional service is complete just because you no longer use the dashboard.
Make the exit decision observable
Use a completed reconciliation before ending a dashboard routine. In an illustrative household, the source institutions show $300,000 invested, $40,000 in checking and savings, and $10,000 of card debt. Financial net worth is $330,000. A new dashboard showing $340,000 because the card account is absent has not passed the check.
| Exit requirement | Evidence of completion |
|---|---|
| Current picture | Intended accounts represented and unexplained balance differences resolved |
| Historical records | Exported transactions and institution documents stored where you can reopen them |
| Ongoing habits | Someone owns the monthly review, bill commitments and investment questions |
| Paid relationship, if any | Any separate agreement and termination requirements handled directly with the provider |
Now test a real question, such as whether $15,000 of the cash is needed for an upcoming expense. A matching net-worth total does not establish that the new tool knows this commitment. Add the context and check whether the answer respects it.
Keep a record of the scope you intentionally changed: dashboard access, an account connection or a separate advisory relationship. This avoids treating one action as if it ended all three. The goal is a working financial routine with accurate information, not simply a closed login.
Keep the financial routine working
Your first review after the transition should check the same jobs as before: current information, upcoming obligations, goals and any actions that require follow-through. The point of changing tools is to improve that routine, not merely to change where balances appear.
If Empower's free tools already meet your needs, staying is a valid outcome. For a broader choice, see Empower alternatives. Choose the workflow that resolves the problem you actually have.
Frequently asked questions
Does leaving the dashboard transfer my investments?
No. Dashboard access, paid-advice agreements and brokerage custody are distinct. Use the appropriate provider process for each change.
What should I save first?
Preserve available exports, original statements, tax records, manual asset details and planning assumptions you will need later.
Can I evaluate Mezzi before closing Empower?
Yes. Supported account connections let you test a financial view and guidance without moving custody or immediately deleting the existing dashboard.
Should I expect identical historical reports?
No. Data history and report definitions may differ. Check coverage and preserve the records needed for comparisons.
Start with the specific question your current dashboard leaves unresolved and verify the connected accounts behind the answer.
Start with Mezzi FreePublished by Mezzi for educational purposes. This is not personalized investment, tax, or legal advice. Prices and features were checked September 26, 2026 and can change. Comparisons use official documentation, not a matched product trial. Examples are illustrative, not customer results. Investing involves risk, including loss of principal. Account information can be incomplete or delayed. SEC registration does not imply approval or a particular level of skill.